User:Amanda Thompson
From CounselKnowledge
| Amanda Thompson | |
|---|---|
| Position | Customer Success Manager |
| Department | Customer Success |
| Reports to | Head of Customer Success |
| [email protected] | |
| Phone | (555) 777-8888 |
| Location | Denver Office |
| Start Date | October 3, 2023 |
| Employee ID | EMP045 |
Amanda Thompson is a Customer Success Manager at The Counsel Knowledge Law Group.
Customer Success Focus[edit | edit source]
- Client onboarding and adoption
- Customer retention and expansion
- Product usage optimization
- Customer feedback and feature requests
- Account management and relationship building
Success Metrics[edit | edit source]
- Achieved 95% customer retention rate
- Increased product adoption by 40% through targeted enablement
- Generated $1.2M in expansion revenue
- Maintained 4.8/5 customer satisfaction score
Client Industries[edit | edit source]
- Law firms and legal departments
- Corporate legal counsel
- Government agencies
- Non-profit organizations
Education[edit | edit source]
- B.A. Psychology, University of Colorado (2020)
- Certified Customer Success Manager (CCSM)
